RETURN POLICY
We have a 14 day Return Policy
Please reach out to sales@smokehaul.com to initiate a return. Please provide order number, full name, product name, and reason for your return. Please provide as many details as possible, including pictures or video that clearly demonstrate the issue. You will receive further instructions within 2 business days regarding your return.
All refunds and store credit will be processed only after return is approved and received.
Product warranties are honored by the manufacturer beyond the return window.
Please note:
-Items that show physical damage done by the customer cannot be returned.
-Returns must be accompanied by their original packaging, along with all of the original accessories.
-You may not return e-liquid once the seal has been broken.
-If an item is received without prior approval, we may not accept the return. The customer will then be responsible for the return shipping in the event that he/she wants their product back.
-Shipping charges do not qualify for a refund unless the item being returned is deemed defective.
-When shipping back a return, please use a traceable method, as we are not responsible if the item is lost in transit or does not make it to us. A shipping label can be provided upon request, but the shipping fee will be deducted from the refund amount (unless item is defective).
CLEARANCE ITEMS ARE FINAL SALE.